CashBack+

CashBack+ is an exclusive marketplace accessible within Digital Banking that has a variety of cashback offers from hundreds of well-known brands. This unique benefit allows you to receive cashback when you purchase digital gift cards to do your everyday shopping. The brands are personalized to members, and the offers are updated frequently.

All members can enjoy the benefits of CashBack+! This service is available for all who have Apple FCU Online Banking or the Mobile App.

CashBack+ percentages are determined based on the merchant and will vary from time to time.

The options may change depending on a variety of factors including previous purchase history, location, promotional campaigns and more. The percentages you see will be customized and relevant to you based on past purchasing behavior, location and value.

The best part of CashBack+ is how easy it is to use. Simply purchase a digital gift card and receive a bonus value as cashback. The cashback will appear in your CashBack+ Wallet, which can be used for other digital gift card purchases or transferred back into your Apple FCU account within 48 hours.

You can utilize your cashback to buy additional gift cards through Cashback+ or transfer the cashback balance back to your Apple FCU account.

The full value of the selected digital gift card's denomination needs to be available in the selected payment account to purchase a digital gift card. This includes cashback balance. Using multiple accounts is not currently supported.

Cashback balances can be viewed in the CashBack+ section of Digital Banking by clicking the cashback balance at the top of the screen or clicking the menu in the upper right and going to My Cashback.

Cashback is added to your balance once your gift card purchase is confirmed. If your purchase is pending, your cashback will be credited upon approval. If rejected, the cashback will be canceled and not added to your cashback balance.

Please reach out to Prizeout Support here for assistance.

No, cashback does not expire.

Once purchased, your digital gift card will be available within your CashBack+ Wallet. You will also receive a confirmation email at the time of purchase to your email on file. The digital gift card comes with a code that can be used online or scanned in store. Your digital gift card will remain in your CashBack+ Wallet until you're ready to use it. You can archive it within the Wallet once used.

While expiration policies are dictated by the specific gift card's retailer, federal law requires gift cards are not permitted to expire within a minimum of 5 years from the date of purchase. To get more information regarding the specific gift card, we recommend reaching out to the specific brand’s support team.

CashBack+ only provides digital e-Gift Cards. You can use the digital gift card number and PIN to redeem online. To redeem in store, scan the barcode on the claim page on your cellular device or print out the claim page and present the barcode to the cashier.

Yes. Once claimed, the digital gift card can be printed.

Once a gift card is purchased, we are unable to exchange it or cancel the gift card purchase or make a refund to your account.

When you purchase a gift card, you'll receive an email that your gift card will be ready within 1-3 business days. Most gift cards are available immediately or within a few hours. However, there are fraud protections in place, so there may be some delays with some card purchases.

Digital gift card balances can be checked via the specific brand's website. Members can go to the brand website and enter the digital gift card number and PIN. Instructions by brand can be found within the help center at this link.

Most gift cards are available immediately or within a few hours. However, there are fraud protections in place, so there may be some delays with some card purchases. Please allow 1-3 business days for pending gift card purchases.

Once a gift card is redeemed and Prizeout has sent you an email to claim it, we are unable to cancel the gift card order and refund your account or exchange it for another gift card.

Yes. Once purchased, you can email or share the gift card code with the recipient.

Once used, the gift card will remain in the digital wallet. We suggest archiving the gift card used to prevent confusion. To archive the gift card, do the following:

1. Enter the CashBack+ Digital Wallet
2. Click into a specific card to archive
3. Click Archive under the Shop Now button Archived Card List.

To unarchive the gift card, do the following:

1. Navigate to your CashBack+ Digital Wallet
2. Click the View Archive button at the bottom of the menu
3. Click desired card
4. Click Unarchive.

No. However, gift card balances can be checked via the specific brand's website by using the gift card number and PIN.

It varies by brand; gift cards can typically range between $5 and $500.

No, CashBack+ is unavailable outside of the United States. If CashBack+ is accessed from outside the U.S., an error message will display that CashBack+ has failed to load.

If you no longer have access to the email on file, please update your email address in your Apple FCU Online or Mobile App. Once updated, please reach out to the CashBack+ support team to confirm the change and have the previous cards sent to your new email address.

Please contact the CashBack+ support team at [email protected] (our partners in bringing you CashBack+). Brand websites can have different methods of accepting gift cards, and the support team is happy to help if there are any issues.

You can access your previously purchased gift cards either through the email confirmation or through your CashBack+ Wallet, which is accessible through Buy Gift Cards in the Apple FCU Online or Mobile App. If you cannot find the original email, please reach out to [email protected] for assistance.

If you have a question that still needs to be answered, please contact Apple FCU at 703-788-4800. Members also have access to the CashBack+ Help Center or can contact a dedicated CashBack+ support team member.