Telephone Banking

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Your Account is One Call Away

The account details you want are a voice-response away! Check your balance, transfer funds, obtain loan information and much more with Apple’s FREE Personal Automated Teller (PAT). This is a great option when you don’t need to speak to a representative, or if it’s outside normal business hours.

You’ll need to setup a Personal Identification Number (PIN) to ensure secure access 24 hours a day… 7 days a week!

How do I get started

Enroll by calling 703-788-4800 (800-666-7996 toll-free), option 1, and follow the voice prompts. You may also enroll by visiting a branch.

  • Enroll by phone

    Call and speak with a representative
    703-788-4800
  • Enroll in person

    Visit one of our branches throughout Northern Virginia
    Find a location

PAT Menu Options

BALANCE INFORMATION
  • Savings Information
  • Checking Balance
  • Loan Balance
  • List of Open Deposit Accounts
  • List of Open Loans
  • Deposit on a Specific Date
  • Loan Balance on a Specific Date
CHECKING INFORMATION
  • Checking Balance
  • Check Number Inquiry
  • Recent Transactions
  • Check Number Inquiry Range
ACCOUNT MAINTENANCE
  • Change PAT PIN
  • Set Mode (Expert or Menu)
  • Change Member Login
LOAN INFORMATION
  • Loan Information
  • List of Open Loans
  • Recent Loan Payment
  • Loan Payment Inquiry
  • Loan Payoff
  • Loan Balance on a Specific Date
  • Loan Advances for the Month
  • Mortgage Loan Inquiry
FUNDS TRANSFER
  • Transfer to/from Deposit Account
  • Pay an Apple Loan, Credit Card or Mortgage
HISTORY INFORMATION
  • Last Deposit
  • Loan History
  • Recent Transactions
  • Year-to-Date Information:
  • IRA Information
  • Certificate Information
  • Interest & Dividend Information
  • Loan & Mortgage Interest Paid
FUNCTION CODES
  • Speak to an agent
  • # Go to previous menu
  • End the call

I Forgot my PIN

You can easily reset your PIN in three ways:

  • Login into Online Banking or our Mobile App, then click PAT PIN from More Settings
  • Call 703-788-4800
  • Visit any Apple branch

I want to change my PIN

  • Call into the PAT system, say Account Maintenance and follow the voice prompts.