On Chrome

1. Click on the three vertical dots on the top right corner.
2. Click on Clear browsing data on the left sidebar.
3. In the popup that appears, select a time range and the options Cookies and Other site data and Cached Images and files.
4. Click on Clear data.

On Firefox

1. Click on the three vertical lines in the top right corner.
2. Click on Library and then History.
3. Click on Clear Recent History.
4. In the popup that appears, select a time range and the options Cookies, Cache, etc.
5. Click on Clear Now.

On Safari

1. On the keyboard, press Command+Y.
2. Click on Clear browser history.
3. In the popup that appears, select the time range and then click on Clear History.

Return to your appointment page, and your agent will invite you back into the video call.

1. Go to your Chrome settings (the 3 dots on the righthand side of the browser.)
2. Click Settings.
3. Click Privacy and security.
4. Click Site settings.
5. Scroll down to Camera and Microphone under Permissions.
6. Click Camera and/or Microphone to select "Sites can ask to use your camera."

Yes. On the left side of the engagement window, you will see a four-way arrow. Use that to drag the window around on your screen.

It is ideal that you use the most up-to-date versions of Chrome, Firefox or Safari.

Occasionally, our video appointment scripts are blocked by extensions meant to block ads, such as Adblock. If this should happen, disable the extension on a specific site and reload the page. Click here for instructions on how to disable or enable your pop-up blocker.