COVID-19 Response

Last updated on April 1, 2020

Apple is committed to serving our members during this unsettling time. Our teams are actively monitoring updates from local and state governments, as well as the Centers for Disease Control and Prevention (CDC), to ensure our response matches their recommendations.

We can assure you that the health and safety of our employees and members are top of mind. We’re committed to providing you a clean, safe environment to conduct your financial affairs.

We’ll continue to update this page and share helpful resources and updates on Facebook and Twitter.

Branch Availability and Status

The following applies to branch operations effective Thursday, April 2, until further notice. ATMs are still available at each location, except GMU and Merrifield. Find a branch.

Temporary Branch Closures

  • Ashburn
  • Chantilly
  • Falls Church
  • GMU
  • Herndon
  • Merrifield/Gatehouse
  • Mt.Vernon
  • Stafford
  • Vienna

Drive-Thrus Remain Open
Branches with drive-thrus will remain open and are available Monday-Friday, 9 a.m.-6 p.m. and Saturday, 9 a.m.-1 p.m. Services include: cash advances, deposits, Instant-issue Debit Cards, payments, statement printing, teller checks and withdrawals (max. $3,000) only. To expedite service, if you have a printer feel free to print and complete this Drive-thru Slip before arriving.

Limited Lobby Appointments Available
Lobby appointments can be scheduled on Tuesday or Thursday from 10 a.m.-2 p.m at the branches listed below. Appointments are for Safe Deposit Box access, Notary/Medallion Guarantee and International Wires only.

Drive-Thru Branches For Lobby Appointment Call
Centreville 703-679-1250
Fairfax 703-679-1200
Fairfax Corner
No drive-thru access
703-788-4834
Fairfax Station/Burke 703-766-6111
Gainesville 703-225-1190
Kingstowne 571-321-1830
Manassas 703-225-3650
Springfield
No Debit Cards, statements or teller checks;
visit Kingstowne for these items
703-679-1245
Sterling 571-321-1821
Sudley Manor 703-225-3670
Winchester 703-679-1215
Woodbridge 571-321-1717

How to Access Your Accounts

Online Banking or Mobile App
You can complete many banking functions online and through our Mobile App – loan applications, check deposits, pay bills, bank-to-bank external transfers, transfers using PayPal® and much more. Not enrolled? Enroll now.

Phone
Our Member Solutions Center is ready to help at 703-788-4800, Monday-Friday, 8 a.m. – 6 p.m., and Saturday, 9 a.m. – 12 p.m.

Chat
Log in to Online Banking and look for the Live Chat button to chat securely with a representative, Monday-Friday, 8:30 a.m. – 5 p.m.

ATM
All Apple ATMs are still accessible. Find nationwide locations at AppleFCU.org/Locations.

Purchases
Add your Apple Credit or Debit Card to Apple Pay®, Google Pay™, Samsung Pay® and Visa Checkout® for contactless transactions.

Financial Assistance

We’re here to support you during this unsettling time. To apply for the Relief Loan, or discuss loan/credit card payment deferrals, call 703-788-4800 or chat securely with a representative within Online Banking/Mobile App (iOS only). Your patience is appreciated as call volume may be high.

0% Emergency Relief Loan
Borrow up to $10,000 at 0% APR* for 90 days - no payments for the first 90 days, repayment term of 30 months. Proof that your income has been impacted by COVID-19, including verification that you've been furloughed, laid off or have had a reduction in income, as well as other information, may be required. Apply Now

Temporary Fee Waivers
The following fees will be waived through at least May 31.

  • Skip a Loan Payment – the fee will be waived for skipping a payment on an eligible Consumer Loan; click Skip a Payment from the gearwheel next to your Loan(s)
  • ATM fees – all ATM fees charged by Apple are eliminated and we’ll rebate up to $10 a month in surcharge fees when you use a non-Apple ATM**
  • Advantage Checking Fee – the $10 monthly fee for not maintaining qualifications will be waived

Penalty-FREE Certificate Withdrawals – should you need to break a Certificate before maturity, you don’t have to worry about any penalties

Mobile Deposit limits were increased; download our App to deposit checks from home

If you’re concerned about paying your mortgage or other loan, our Mortgage Servicing and Consumer Lending teams have relief options available.

*APR = Annual Percentage Rate as of 03/24/2020 for first 90 days of 30 month term; rate resets to 6.99% APR for the remainder of term. Payments deferred for 90 days; no prepayment penalties apply. This is a limited-time offer; subject to change at any time. Proof that your income has been impacted by COVID-19, including verification that you've been furloughed, laid off or have had a reduction in income, as well as other information, may be required. Approval based on an evaluation of applicant credit; all applicants may not qualify. **If ATM owner imposes a surcharge, Apple will refund daily, up to $10/month.

Protect Yourself from Scams

Unfortunately, scammers are capitalizing on the situation. Remember, Apple Federal Credit Union will NEVER solicit personal or account information via email, phone or the Internet.

To review Fraud New & Headlines, visit our Fraud Prevention page.

For more than 60 years, we have been here for our members and are here for you now! We appreciate your understanding and support as we work to protect our employees, members and communities. Rest assured, Apple is financially strong and we will do what we can to help you through these tough times. We are in this together.