COVID-19 Response

Last updated on August 18, 2020

Apple is committed to serving our members during this unsettling time. Our teams are actively monitoring updates from local and state governments, as well as the Centers for Disease Control and Prevention (CDC), to ensure our response matches their recommendations.

We can assure you that the health and safety of our employees and members are top of mind. We’re committed to providing you a clean, safe environment to conduct your financial affairs. Preventative measures include:

  • Masks are required for all branch visitors and staff
  • Plexiglass shields at the teller line
  • Social Distancing reminders
  • Limited number of occupants
  • Enhanced cleaning protocols
  • And more!

We’ll continue to update this page and share helpful resources and updates on Facebook and Twitter.

Branch Availability and Status

We’re happy to share that after temporary closures and limited branch access, we’re resuming more normal operations – no appointment is necessary! Effective Monday, June 22, our lobbies will be open Monday–Friday, 9 a.m.- 5 p.m., and Saturday, 9 a.m.-1 p.m., at all branches except Merrifield and GMU. Drive-thrus remain open until 6 p.m. weekdays as well; please complete this Drive-thru Slip before arriving.

 

Temporary Branch Closures

  • Merrifield/Gatehouse: Schedule Now for Safe Deposit Box access on Thursdays only, 10 a.m. – 2 p.m.

How to Access Your Accounts

Online Banking or Mobile App
You can complete many banking functions online and through our Mobile App – loan applications, check deposits, pay bills, bank-to-bank external transfers, transfers using PayPal® and much more. Not enrolled? Enroll now.

Phone
Our Member Solutions Center is ready to help at 703-788-4800, Monday-Friday, 8 a.m. – 6 p.m., and Saturday, 9 a.m. – 12 p.m.

Mail
You can mail in deposits and loan payments to Apple FCU, PO Box 1200, Fairfax, VA 22038-1200. Please do not send payments or deposits directly to a branch. Many branches are temporarily closed and mail is being returned to sender.

Chat
Log in to Online Banking and look for the Live Chat button to chat securely with a representative, Monday-Friday, 8:30 a.m. – 5 p.m.

ATM
All Apple ATMs are still accessible. Find nationwide locations at AppleFCU.org/Locations.

Purchases
Add your Apple Credit or Debit Card to Apple Pay®, Google Pay™, Samsung Pay® and Visa Checkout® for contactless transactions.

Financial Assistance

We’re here to support you during this unsettling time. To discuss loan/credit card payment deferrals, call 703-788-4800 or chat securely with a representative within Online Banking/Mobile App (iOS only). Your patience is appreciated as call volume may be high.

View our other COVID financial assistance options.

Protect Yourself from Scams

Unfortunately, scammers are capitalizing on the situation. Remember, Apple Federal Credit Union will NEVER solicit personal or account information via email, phone or the Internet.

To review Fraud New & Headlines, visit our Fraud Prevention page.

For more than 60 years, we have been here for our members and are here for you now! We appreciate your understanding and support as we work to protect our employees, members and communities. Rest assured, Apple is financially strong and we will do what we can to help you through these tough times. We are in this together.